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Use the Registrations Tab to View and Manage Your Registrations

View your registration history, filter by status or page, and open a specific registrant's details, including linked transactions and notes

Written by Maddy

The Registrations tab lets you see a history of your recent registrations without pulling an export. You can view registrations across all your pages, narrow the list to a specific page, or filter by status, giving you a lot of flexibility in how you review your data. This article covers how to use the Registrations tab and how to view the details of a specific registration.

Pro Tip: The Registrations tab is best for reviewing a specific registrant or your recent activity at a glance. If you need a complete history of your registration history, we recommend running the Registrant Data Report instead.

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View All Registrations

Click Registrations in the top menu bar to open the tab. By default, you'll see the View All view, which lists every registration processed on your RedPodium account.

Pro Tip: You can filter your registrations by status, page, or date to narrow your search to registrants with a specific status, registrants who signed up for a specific page, or registrants who registered within a specific date range. You can apply multiple filters at once.

Note: Use the search bar to find a specific registrant. You can search by registrant name, registrant email, billing name, billing email, company name (if applicable), registrant ID, order number, or order reference.

Each registration in the list shows:

  • Name: Shows the registrant's name if you collect a name for each registrant. If you don't, the billing name appears instead

  • Address: Appears directly under the registrant's name and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation

  • Amount paid: Shows the total value of the registration

  • Registration Option: Shows the registrant's selected registration option if your page uses a registration options field. If your page has multiple registration options fields, this displays the selection from the registration options field positioned highest on the page

  • Page: Shows the page the registrant registered for

  • Status: Shows the registrant's current registration status. Click here to learn more about the registration statuses available in RedPodium

  • Date: Shows the date the registration was originally submitted. If a waitlisted or pre-registered registration is later completed, this shows the original submission date rather than the date an admin completed the registration

  • Pencil and Eye icons: Opens the registration so you can edit or view the registration details

Pro Tip: If you accept free registrations, the registrant does not enter an address, so an address will not appear under the name.

View Pending Payment Orders, Waitlisted Orders, Pre-Registered Orders, and Teams

Beyond the View All view, you can filter to specific types of orders. Use the available views to quickly find pending payment orders, waitlisted registrations, pre-registered registrations, or teams.

Pending Payment

In RedPodium, the Pending Payment view shows all orders with an outstanding balance. This includes orders awaiting an offline payment and orders with an outstanding balance on a payment plan.

Pro Tip: You can filter your registrations by status, page, or date to narrow your search to registrants with a specific status, registrants who signed up for a specific page, or registrants who registered within a specific date range. You can apply multiple filters at once.

You can also use the search bar to find a specific registrant.

Each registration in the list shows:

  • Name: Shows the registrant's name if you collect a name for each registrant. If you don't, the billing name appears instead

  • Address: Appears directly under the registrant's name and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation

  • Amount Paid: Shows the total amount paid toward the registration so far

  • Amount Due: Shows the remaining balance due for the registration

  • # of Payments: Shows the number of successful and unsuccessful payment attempts that have processed for this registration

  • Page: Shows the page the registrant registered for

  • Due Date: Shows the final payment due date

  • Pencil and Eye icons: Opens the registration so you can edit or view the registration details

Waitlist

In RedPodium, you can use the Waitlist view to see all orders that are on the waitlist for one of your events.

Pro Tip: You can filter your registrations by page or date to narrow your search to registrants who signed up for a specific page or registered within a specific date range. You can apply multiple filters at once.

You can also use the search bar to find a specific registrant.

Each registration in the list shows:

  • Name: Shows the registrant's name if you collect a name for each registrant. If you don't, the billing name appears instead

  • Address: Appears directly under the registrant's name and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation

  • Amount: Shows the total value of the waitlisted registration

  • Registration option: Shows the registrant's selected registration option if your page uses a registration options field. If your page has multiple registration options fields, this displays the selection from the registration options field positioned highest on the page

  • Page: Shows the page the registrant registered for

  • Registration Count: Shows the number of people who have registered for the selected registration option compared to the available supply

  • Date: Shows the date the registration was originally submitted

  • Register: Click this button to register a waitlisted registrant. If you previously tried to register a waitlisted registrant and it was unsuccessful, click Update Card to update their card and try again

  • Trash Can: Click this button to remove a waitlisted registrant from your list

Pre Registrations

In RedPodium, you can use the Pre Registrations view to view all orders that are pre-registered for one of your events. You can also use this view to complete a pre-registration if desired.

Pro Tip: You can filter your registrations by page or date to narrow your search to registrants who signed up for a specific page registered within a specific date range. You can apply multiple filters at once.

You can also use the search bar to find a specific registrant.

Each registration in the list shows:

  • Name: Shows the billing name associated with the order

  • Registrations: Shows the number of registrants in the pre-registered order

  • Total: Shows the total value of the pre-registration

  • Page: Shows the page the registrant registered for

  • Date: Shows the date the registration was originally submitted

  • Complete: Click this button to register a pre-registration. If you previously tried to register a pre-registration and it was unsuccessful, click Update Card to update their card and try again

Teams

In RedPodium, you can use the Teams view to view all teams on your registration pages.

Pro Tip: You can filter your registrations by page to narrow your search to teams signed up for a specific registration page. You can also use the search bar to find a specific team.

Each team in the list shows:

  • Team Captain: Shows the team captain's name

  • Email: Shows the team captain's email

  • Members: Shows the number of registrants who have joined the team

  • Page: Shows the page where the team is registered

  • Team Name & Password: Shows the team name and the password registrants can use to join the team

  • Pencil and Eye icons: Allow you to edit or view the team’s details, including the team name, captain information, and team password

View a Specific Registration

To view the full details of a single registration, locate it in your list and click the eye icon to open it. Once you view a specific registration, you can view various details about it.

Overview

From the Overview section, you can view basic details about the registration. This includes the name associated with the registrant, registration status, total amount paid, page associated with the registration, total number of transactions and linked registrants, and the registration option selected. You can also check in registrants directly from your RedPodium page from this section.

Pro Tip: If you hover over the name, you can see the email and phone number associated with the contact. You can also click View Contact to view this person's contact profile. The contact profile includes all registrations, transactions, tickets, and donations this contact has purchased.

Registration Details

Under Details, you can view all information the registrant selected in their order. This includes any registration options, multiple choice selections, name, email, and more.

Pro Tip: The Details screen shows the current selections associated with the registration, not its historical selections. If you edit the registration later, this section will reflect the current selections rather than what was originally submitted.

Linked registrants

The Linked Registrants section displays all linked registrants in an order. You can also manually add a new registrant to the order if needed.

For each linked registrant, you can see:

  • Name: Shows the registrant name and the registrant ID

  • Registration Option: Shows the selected registration option, if applicable

  • Status: Shows the registration status

  • Amount: Shows the total value of the registration

  • Pencil and Eye icons: Opens a registration so you can edit or view the registration details

Linked transactions

The Linked Transactions section displays any transactions linked to the registration. For each transaction on the registration, you can see:

  • Date: Shows the date and time the transaction attempt was initiated

  • Source: Shows how the transaction originated

  • Method: Shows the payment method used for the transaction and the billing name

  • Status: Shows the transaction status. Click here to learn more about different transaction statuses in RedPodium

  • Amount: Shows the transaction amount

  • Eye icon: view more details about the transaction

Pro Tip: Transaction amounts shown in parentheses indicate that a refund was issued.

Note: The Transaction Source tells you where or how a transaction was initiated or processed. You may see any of the following sources:

Transaction Sources

  • Web: The registrant initiated the transaction from your live RedPodium page

  • Control Panel: An admin manually added a payment from your RedPodium account

  • Account Portal: The registrant completed the transaction through the Registrant Account Center

  • Recurring: RedPodium automatically processed an installment for a registrant enrolled in a payment plan

  • Customer Chargeback: The customer initiated a chargeback for the transaction

  • Mobile App: An admin initiated the transaction through the Check-In app

  • Membership: RedPodium automatically processed a member’s auto-renewal payment

  • Manual Entry: An admin created a new registration using the Manually Enter Registrations feature

  • Mobile Pay Pass: The registrant initiated the transaction on-site using the Mobile Pay Pass feature

Memberships (if applicable)

If the registration has a membership associated with it, the Membership section will share the membership information. Click the eye icon to view more information about the membership.

The membership section will display and show:

  • Member ID

  • Membership Level

  • Status

  • Expiration Date

Notes

The Notes section displays any notes your admins added to the registration.

To add a note:

  • In the Notes section, click Add Note

  • Add your note

  • Click Save Note

Pro Tip: Any notes you add to a registration can be found in the Registrant Data Report, so you can review them alongside the rest of your registrant data.

Additional actions

From the registrant's page, you can also:

Note: The receipt doesn't show the registrant's original selections if the order is updated. It's dynamic, so if you edit the order, the receipt updates to reflect the registrant's current status and selections.

FAQs

Can I search through a history of transactions that have processed through my account?

Yes, you can search for a transaction history through the Transactions tab. Click here to learn how to do this.

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