Once you start accepting registrations and processing transactions, each one is assigned a status. This article covers every registration status and transaction status you may see in your account and what causes each one.
Note: Once a registration or transaction is placed, the registration or transaction cannot be deleted out of RedPodium. We recommend using filters to remove any registrations or transactions from a view or export as needed.
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Registration Statuses
A registration status describes the state of the registration. This section walks through each registration status.
Abandoned
An Abandoned registration means the registration remained Pending for at least 12 hours. This registration was not successfully completed, and their card was not charged.
Abandoned registrations cannot be deleted and cannot be re-run
A registrant will need to place a brand new registration
Canceled
A Canceled registration means a user canceled the registration.
Canceled registrations are released back into your available inventory
A canceled registration cannot be re-charged, so the registrant will need to place a new registration if they change their mind
Note: Canceling a registration does not automatically issue a refund. If you issue a partial refund, provide a voucher, or cancel the registration without a refund, you will still receive the funds from this registration.
Review the registration's transactions to see the exact amount refunded to the registrant.
Completed
A Completed registration means the registration was successfully submitted and completed, reducing your available registration inventory. If the registration included a payment, the card was successfully charged.
Pending
A Pending registration means the registrant attempted to submit their registration, but it was not completed and their card was not charged.
The registration will change to Abandoned if it remains incomplete for 12 hours. Pending registrations generally move to Abandoned
Pending registrations cannot be deleted and cannot be re-run
Pending registrations do not contribute to your event's inventory
A registrant will need to place a new registration
Pro Tip: Here are some common reasons a registration might have a Pending status:
The card declined for some reason (most common)
The registrant mistyped their card details or billing address
Their bank declined the charge or the account had insufficient funds
The selected item sold out before checkout was completed (especially common on fast-selling events)
Note: When a registration fails for a reason other than the payment itself, such as inventory running out, our system doesn't attempt to process the transaction. As a result, the registration may appear as Pending in your registrations, but no corresponding transaction will appear for the registration.
Pending Final Payment
A Pending Final Payment registration means the registrant placed their order on a payment plan and still has a remaining balance.
Registrations included in a Pending Final Payment order are reserved and reduce your available registration inventory, but the registrant is not yet completed
The remaining balance is automatically charged according to the payment schedule
After the final payment is successfully collected, the QR codes are issued to the registrant and the registration status changes from Pending Final Payment to Completed
Pending Offline
A Pending Offline registration means the registration was successfully submitted, but you have not yet received the registrant's offline cash or check payment.
Registrations included in a Pending Offline registration are reserved and reduce your available registration inventory
Once you mark their payment as received, the QR codes are issued to the buyer and the registration status changes from Pending Offline to Completed
Pro Tip: Add clear offline payment instructions to your page so registrants know where and how to send their offline payment. Without them, registrants frequently reach out asking where to pay, which delays the process of receiving your funds.
Pending Transfer
A Pending Transfer registration means the registrant started transferring one or more registrations to another person, but the new recipient has not completed the transfer. Registrants can initiate transfers when the registration transfer feature is enabled.
The registration being transferred displays a Pending Transfer status
Registrations in a Pending Transfer status do not display QR codes and cannot be scanned
The status remains Pending Transfer until the recipient completes the transfer
Pre-Registered
A Pre-Registered registration means an interested registrant reserved registrations without being charged
Pre-Registered registrations are reserved and reduce your available registration inventory, but the registrant is not yet completed
After a user on your account completes the registration, the card is charged, the QR codes are issued, and the registration status changes from Pre-Registered to Completed
Transferred
A Transferred registration indicates that this original registration was transferred to another recipient. When a recipient receives and completes a transfer, the original registration's status changes from Pending Transfer to Transferred, and the new recipient's registration appears as Completed.
Waitlisted
A Waitlisted registration means an interested registrant joined the waitlist for a sold-out registration option.
Waitlisted registrations do not reduce your available registration inventory, and the registrant is not officially registered for your event
After a user on your account completes the registration, the registrant’s card is charged, QR codes are issued, and the registration status changes from Waitlisted to Completed
Transaction Statuses
A transaction status describes the state of an individual payment attempt tied to an order. A single order can have more than one transaction, such as a payment plan order or an order that was refunded. This section covers each transaction status you may see.
Canceled
A Canceled transaction means the transaction encountered a system error and was unable to complete, so it was canceled. This status is incredibly rare. Failed transactions almost always have a Declined or Gateway Error status.
Completed
A Completed transaction means the transaction was successfully processed by the payment processor. The charge or refund was successfully processed.
Declined
A transaction has a status of Declined if the transaction was not accepted by the payment processor or the issuing bank. Here are the most common reasons a transaction is declined:
The form of payment was not accepted
The registrant mistyped their credit card details, such as the CVV, zip code, billing address, or card number
The registrant's card had insufficient funds
The issuing bank flagged the charge as fraud
The transaction exceeded the fraud risk score threshold
Note: A declined transaction cannot be deleted or re-run. Click here to learn how to look up why a transaction was declined.
Gateway Error
A Gateway Error status means there was an issue with the gateway connection, and the payment could not reach the issuing bank to be approved or declined. Common reasons for this status include:
Connection or authentication issues with the payment gateway
Incorrect address information
A connection timeout
Pending Offline
A Pending Offline transaction means an offline cash or check payment has been recorded on the registration, but you have not marked the payment as received. Click here to learn how to mark a transaction as received.
Pending User Action
A Pending User Action transaction means that RedPodium created the registration but the registrant must complete an additional step before the payment can be processed. This most commonly happens when:
A registrant must verify the payment with their bank, which is common for international purchases
Note: A Pending User Action transaction moves to Declined after 30 minutes if the registrant never completes the required action. This releases any held inventory.
Processing
A Processing transaction means the payment was created and is being sent to your payment processor. If a transaction remains Processing for more than 24 hours, contact us so we can investigate.
Server Error
A Server Error transaction means the payment failed because of an issue outside the payment processor. If you see this status, take a screenshot and contact our support team for assistance.
Voided
A Voided transaction means the payment was canceled before it finished processing and settling. Completed transactions can typically be voided within 24 hours. Because the payment had not yet settled, the transaction appears as Voided rather than Refunded.
Some gateways may show a transaction as Voided instead of a Refund depending on the timeframe surrounding the refund. Refunded offline payments also appear as Voided.
FAQs
Can I manually move a registration out of a Pending status?
Can I manually move a registration out of a Pending status?
No. Pending registrations move to Abandoned on their own, and there is no way for you or our support team to complete them. The registrant will need to place a new registration.