TicketSpice

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Edit, cancel, refund orders and view and export data

Orders + Transactions + Reports + Analytics

Cancel and order and issue full or partial refunds, offer a credit, or choose not to refund based on your event policy

Cancel an Order and Give a Full or Partial Refund if Needed

If a registrant paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete or void it

Complete or Void an Offline Cash or Check Payment

Add or remove registrants, merchandise or edit other details. Add another registrant to an existing registration. Choose whether to upcharge, refund or waive the price changes

Edit a Registration

Give a registrant a refund for your event without canceling the registration or changing the status of their registration

Issue A Full or Partial Refund Without Changing the Registration Status

Cancel and refund your registrants in bulk if your event is canceled

Issue Refunds If An Event is Cancelled | Mass Cancellation

Find out why your registrant's registration didn't complete successfully

Look Up Why Your Customer's Transaction Was Declined, Abandoned, Pending, or Received a Gateway Error

Manually enter registrations from inside your account. Enter the registrant's information, or use past information stored in the CRM

Manually Enter Registrations

Learn what each registration status and transaction status means, including Abandoned, Pending, Pending Offline, Pending Final Payment, Pending Transfer, Pre-Registered, Declined, and Gateway Error

Understand Registration and Transaction Statuses in RedPodium

Allow registrants to transfer their registration to another registrant

Registration Transfers Between Registrants

Send out year end statements for any charitable contributions made through your registration page. This provides a tax receipt

Create Year End Charitable Tax Statements

Resend lost confirmation emails and allow registrants to resend them themselves

Resend a Confirmation Email

View your registration history, filter by status or page, and open a specific registrant's details, including linked transactions and notes

Use the Registrations Tab to View and Manage Your Registrations

View your transaction history, filter by status, type, page, or date, and open a specific transaction's details, including gateway details, linked registrants, and notes

Use the Transactions Tab to View and Manage Your Transactions

Edit, cancel, refund, and transfer orders

Managing Orders

Learn how to add, manage, filter, import, and export contacts in RedPodium

Add, View, and Manage Your Contacts with a Built-In CRM

Upload and update your contact list by bulk importing your contacts in a CSV file

Import Your Contacts into RedPodium in Bulk

Create and assign tags to segment your contact list and send more personalized, relevant messages

Use Contact Tagging to Organize and Target Your Contacts

Learn how Contact Insights pricing works, how to turn the feature on, and how you'll use it to filter registrants by demographics, interests, and other enriched data

Enrich Registrant Data with Contact Insights (3rd Party Data Enrichment)

View detailed information regarding your registrants

Contacts

View key metrics for your RedPodium account, including sales, registrations, visitor activity, purchasing trends, coupons, merchandise, donations, and more

Use the Dashboard to View Sales, Registrations, and Account Analytics

Learn how to use the Analytics page to monitor sales, registration activity, visitor behavior, coupon usage, custom field responses, and other key performance metrics for your RedPodium event

View and Analyze Your Page Analytics

Report Summary gives you a quick overview of total registrations, revenue, coupon usage, and passed-on fees for a page without needing to run an export

Use the Report Summary to View Your Registrations, Revenue, and Item Breakdowns

Analytics + Dashboard + Report Summary

Create and schedule a report to email to your inbox on a specific date or on a recurring interval, saving you and your team tons of time

Setup, Schedule, Edit and Delete Memorized Reports

Understand how to match your payouts, track financial changes, and view a full item-level breakdown of every registration and transaction

Download the Order Ledger Report to Track Revenue, View Registration Changes, and Reconcile Financial Data (Beta Feature)

Export a Registrant Data Report to view details about your registrants

Download a Registrant Data Report to Export Information about Your Registrants

Use the Transactions report to see a history of all transactions that have happened on your registration page

Download a Transactions Report to Export Your Financial Information

View attendance activity and redemption history captured through the Check-in app

Download an Attendee Report

Export a Products Report to view a summary of your sold and redeemed merchandise

Download a Products Report

Export a Coupons Report to view your coupon summary data

Download a Coupons Report

Export an Ambassador Report to view a summary of your Ambassadors

Download an Ambassador Report

Download the signatures from your Terms field

Download a Signatures Report

Export a Waivers report to download all PDF waivers submitted on your registration page

Download a Waivers Report

Use the On-Site Sessions Report to view sales made from Mobile Pay Pass

Download an On-Site Sessions Report

View team details including team names, passwords, captain information, and group sizes

Download a Teams Report

Understand each report type so you can export the data you actually need

Choosing the Right Report in RedPodium

Exports

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