With the RedPodium check-in app, you can ensure a seamless check-in experience on the day of your event! Designed to optimize attendee flow, the Check-In app allows you to effortlessly scan QR codes from registrants' confirmation emails. In addition to quick scans, you can manually look up attendees, redeem items, manage session check-ins, and handle upgrades or downgrades. With features that help prevent fraudulent entries and enhance overall efficiency, the RedPodium Check-In app is here to support you in creating a smooth and enjoyable event for everyone involved.

If you need to download the RedPodium check-in app, you can do so here:

Pro Tip: To use the Check-in app, you'll first want to create an app key for your RedPodium event. Click here to learn how to do so.

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Logging into the App

In RedPodium, you can log in by scanning a QR code found on your RedPodium page or by manually entering the app key for your event.

Open the RedPodium app on your device
Add your app key using one of the following methods:
- Manually Enter: Enter your app key, then tap Continue
- Scan Key: Tap Scan Key on the login screen, then scan the app key QR code from your RedPodium page

Check-in Registrants to Your Event

In the RedPodium check-in app, you can check registrants into the event by scanning the registrant's QR code (found on their confirmation email), or manually searching for a registrant.

Scan a Registrant's QR Code

Tap the Scan icon on the home screen of the app
Point your camera to the QR code on the registrant's confirmation
Tap Check-in at the bottom of the app

Pro Tip: If Group Registration is enabled, the Linked Registrants section displays everyone registered on the same order. After checking in an individual, you can quickly open the check-in profile of another linked registrant.

Note: While checking in a registrant to your event, you can also tap the boxes to redeem any items they purchased.

Manually Search for Registrants

Tap the Search icon on the home screen of the app
Begin typing in the name or email of the registrant, and the smart search will begin displaying registrants
When you see the person you'd like to check in, tap their name
Tap the Check-In button at the bottom of the app

Note: While checking in a registrant to your event, you can also tap the boxes to redeem any items they purchased.

Check-in Registrants to Your Sessions

To check-in registrants to your sessions, scan the registrant's QR code, or manually search their name or email
In the Redeem Purchases section, tap the session you want to check them into
Tap Redeem at the bottom of the session

Check Out Registrants

In the Check-In App, you can check out registrants who were previously checked in.

Pro Tip: You can use the Attendee Report to view the check-in history of your registrants.

If a registrant checks in and checks out of an event multiple times, the Attendee Report will display the earliest check-in time for that registrant, and the latest check-out time for that registrant.

To check out a registrant, scan the registrant's QR code, or manually search their name or email
Tap Edit in the top right corner
Tap Check-Out

Redeem Items

To redeem items purchased through the merchandise field, scan the registrant's QR code, or manually search their name or email
Scroll down to the bottom of the screen and tap the item(s) you'd like to redeem
Tap the Redeem button
If someone purchased multiple of an item, select how many items you would like to redeem, and tap Redeem

View Your Check-In History

You can view the check-in history and redemption history of your registrants in your RedPodium account. This can be used to see when registrant(s) checked in and out of your event and sessions, and when a registrant redeemed their merchandise.

Pro Tip: If a registrant checks in and checks out of an event multiple times, the RedPodium Attendee Report will display the earliest check-in time for that registrant, and the latest check-out time for that particular registrant.

Hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Attendee Report

Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively

Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.

Select a date range if desired. If these fields are blank, the report will pull all donations from the moment your page went live
Select the File Type and File Name
When ready, click the Download button

Edit Registrant in the Check-In App

If an app key has editing permissions enabled, you can edit a registrant's registration directly in the Check-in app. To use this option, the app key must be configured to allow editing. Click here to learn how to set up your app key to allow editing.

Scan the registrant's QR code or search the registrant's name or email
Tap the Edit button in the upper right-hand corner
Select Edit
Make your desired changes to the registration
Tap Save Changes on the right-hand side

Optional Features

You can require optional features in the Check-in app, such as a signature and/or photo requirement.

Require Registrants to Agree and Sign to Your Terms Upon Check-In

When setting up the app key, our system gives an option to require registrants to agree to your terms and conditions or sign a waiver upon being checked in. You can add custom text or upload a PDF for registrants to review and sign. Click here to learn how to set up your app key to require registrants to sign a waiver upon check-in.

Scan the registrant's QR code or search their name or email
When you tap the Check-In button, the screen for Terms of Use will appear, presenting the waiver and signature box
Once they sign and tap Accept, they will be checked in

Require Registrants to Take a Selfie Photo Upon Check-In

When setting up the app key, our system gives an option to require registrants to take a selfie photo. This photo is stored with the person's registration in the Check-in app. Click here to learn how to set up your app key to require registrants to take a selfie upon check-in.

Scan the registrant's QR code or search their name or email
Tab the Check-In Button
Upon tapping the Check-In button, a 3 second countdown will appear on your screen and will capture the registrant's selfie
If you like the photo, tap Next. If you wish to retake the photo, tap Take Again
When you click Next, the registrant will then be checked in

Automatically Send a Text Message to the Registrant After They Check In

If you are using our SMS Text Messaging feature, you can automatically send a text message to a registrant after they check in. Click here to learn how to use this feature.

Kiosk Mode

In the Check-in app, you can set up the app in a kiosk type setup where registrants check themselves in. When this option is set up, registrants will only be able to scan for their registration, or search for their registration using their exact email address.

Pro Tip: Smart search is turned off in self check-in mode. Registrants who check in to your event must enter their exact email address to find their registration. If there's even a small mismatch, the registration won’t appear.

Turn on the Self Check-In Mode

From the home screen of the check-in app, tap the Gear icon in the bottom right corner of your screen
Toggle on Self Check In Mode
Enter a password that only your team or staff would know. This password would be used to enable or disable Self Check In Mode
Registrants can then check in to the event with their QR code or email address

Registrant Experience

When self check-in mode is turned on, registrants can scan for their registration or search for their registration using their exact email address.

Sync Data and Log Out

Sync Your Data

When connected to wifi or cellular data, the RedPodium check-in app will automatically sync with the database every 90 seconds. But, you can also force a sync manually (for example, to ensure that all of your scan data is saved before logging out).

From the home screen of the Check-In app, tap the Gear icon in the bottom right corner of your screen
Tap Sync Data

Log Out of Your Check-In App

We recommend syncing your data before logging out to ensure that all of your check-in data is saved.

To log out of the app, tap the Gear icon in the bottom right corner of the account
Tap Log Out

FAQs

Can I add more than one app key on a single device?

At this time, the Check-in app can only store one app key at a time on a single device. If you want to use multiple app keys at once, we recommend using multiple devices.

Does the app need to be connected to wifi to scan?

The RedPodium check-in app doesn't need to be connected to wifi to scan registrations, but it does need to be connected to wifi to sync the data. For this reason, we recommend adding the app key while connected to internet in order to download all of the data, then you can check people in while offline.

Just note, if you are check-ing people in while offline, the app will not know about anyone who registers after your device goes offline. If you're offline, we recommend making sure that the app reconnects before you log out so the data is synced to your reporting.

How often does the app sync with the online database or other check-in apps?

When your device is connected to wifi or cellular data, the app will automatically sync every 90 seconds with the online database as well as other check-in devices.

What is the recommended internet speed I should have in order to check in registrations and sync new registrations?

A solid minimum per device internet speed to check in registrations is 5-10 Mbps down and 3 Mbps up. But the more the better!

What happens if I lose internet connection while checking in registrations?

If you lose internet connection while checking in registrations, you can continue checking in your registrants. Don't turn off your device or log out of the app. When connectivity is back, do a force sync (under Settings) to ensure all the check-in data is synced. If you turn your check-in device off or log out while offline, you will lose your device's check-in data and it will not be able to be recovered.

Can I use the Check-in app with a data plan?

Phones with data plans can work great! Just ensure you have 2 bars of signal or greater onsite to ensure reliability.

Can I check in registrants from my RedPodium account?

Yes, you can check in registrants directly from your RedPodium account on a computer if needed. Here is how to do so:

Click the Registrations tab in the top menu bar
Search for the registrant's name, order number, or billing email in the search box
Click the eye icon next to the registration you want to check in
Click Check In

Why is the Check-In app asking for a password, and where can I find it?

The Check-In app asks for a password when the Kiosk mode is enabled. This password was created by the person who originally set up Kiosk mode for that device and is only stored there. This password isn't saved anywhere else in the system.

If you see the message "Password Required: Please enter your team password to turn off Self Check in mode" and don't know the password, we recommend contacting the person who set up the device to enter it.

How do I test the Check-In app?

To test the Check-In App, we recommend publishing your page. Once published, you can download the RedPodium Check-In app and use your app key to log in.

If you'd like to test the Check-In App without using real registrant data, we recommend copying your RedPodium page and publishing this copied page with a test payment processor. You can then submit a test registration and use it to test the Check-In App. Click here to learn how to set up and use a test payment processor.

How do I test out the Check-In App for my registration page?

To test the RedPodium Check-In App, we recommend placing a free registration using test information. The easiest way to do this is by creating a 100% off coupon code and completing a free checkout. Click here for instructions on setting this up.

Once your free test order has been submitted, you can use it to test out the Check-In App.

Check In Registrants Using the RedPodium Check-In App