RedPodium

Upload and update your contact list by bulk importing your contacts in a CSV file

Import Your Contacts into RedPodium in Bulk

Maddy

Katie Runyan

Ashley

Orders + Transactions + Reports + Analytics

Issue Refunds If An Event is Cancelled | Mass Cancellation

Give a registrant a refund for your event without canceling the registration or changing the status of their registration

Issue A Full or Partial Refund Without Changing the Registration Status

Allow registrants to transfer their registration to another registrant

Registration transfers between registrants

Manually enter registrations from inside your account. Enter the registrant's information, or use past information stored in the CRM

Manually enter registrations

Review a list of all the possible statuses your registrations and transactions could receive and why

Registration and transaction statuses explained

If a registrant paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete or void it

Complete or void an offline cash or check payment

Cancel one or more registrations and their associated items. Choose from a full refund, partial refund, no refund, or issuing a coupon code

Cancel a registration

Add or remove registrants, merchandise or edit other details. Choose whether to upcharge, refund or waive the price changes

Edit a registration

If someone registered but forgot to add their friend or coworker, they can either start a new registration or you can add to an existing one

Add a registrant to an existing registration

Find out why your registrant's registration didn't complete successfully

Look Up Why Your Customer's Transaction Was Declined, Abandoned, Pending, or Received a Gateway Error

A recent FTC ruling on how fees are calculated is causing a small amount balance due to be shown when making edits to a registrant.

Why am I prompted to charge registrants a few cents when editing their registration?

Managing Orders

Dashboard

Page Analytics Overview

Conversion Tracking - Google Analytics, Google Adwords, Facebook and Twitter

Setting Up Tags in Google Tag Manager

View the purchase data that is sent from RedPodium to Google Analytics (GA4)

Google Analytics (GA4) Purchase Item Breakout

Set up tags in GTM to track user interactions on your website and send relevant data to Google Analytics 4 (GA4)

Creating Tags in Google Tag Manager (GTM)

Stephen

Brandon

Lauren

Analytics + Report Summary

Use the Registrant Data, Transactions, Attendee, Payout Summary, Products, Coupon, Ambassadors, Signatures, Waivers, and Memberships Reports and Exports

Export and Download Information about your Registrants, Exporting, Products, Coupons, and More!

Create and schedule a report to email to your inbox on a specific date or on a recurring interval, saving you and your team tons of time

Setup, schedule, edit and delete Memorized Reports

Hannah

Exports

Gain insights about your market through a data provider that enriches your registrant data with demographics, trends, and interests

3rd Party Data Enrichment (Contact Insights)

Contact Insights

Launch Guide

Find answers and get help from Intercom Support and Community Experts

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