To issue a full or partial refund, select Transactions from your Reports dropdown.

Click on the eye next to the transaction you wish to refund.

Select refund. 

Note: This will open a list of options, it won't automatically refund the payment. 

Option One: Issue a full refund to the card on file. 

Option Two: Issue a partial refund to the card on file. 

Option Three: Issue a coupon code for future use. 

In this option, Katie will be emailed a global coupon code that can be redeemed on any of your live pages. 

Once you've made your selection, issue the refund. 

If successful, the refund will appear in brackets on the order. 

Note: You can issue a full or partial refund without cancelling the order. Learn to cancel the order here. 

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