Welcome to your Registrant Account Center! This self-service hub allows you to manage various aspects of your event experience, depending on the permissions your event promoter has enabled. From here, you can log in, view and edit your orders, resend your confirmation email, transfer your registrations, explore Ambassador Program details, and view or update your memberships.
Jump To...
Log In To Your Account
Locate the Account Center link, then click the corresponding button or link
Enter your email
Click Send Magic Link
Pro Tip: You can often find the link to the Account Center on your confirmation page or confirmation email.
Many event organizers also have an option to login at the top of their event pages.
Go to your email address, and open up the email
Click Access Account Manager in the email
View and Edit your Orders
Login to your Registrant Account Center
Select Registrations from the top menu bar
Click the eye icon next to the order you'd like to view or edit
If you want to edit your order, click Edit Registrant next to the registrant you want to edit
Edit your registrant as desired
Scroll down, and click Save
Note: Editing options in the Account Center depend on the permissions set by the event organizer
If you don’t see the option to edit your order, the event organizer has likely not enabled registrant edits. If you cannot edit your order, we recommend reaching out to the event by replying to your confirmation email and requesting the needed changes
You may not be able to make edits that result in a refund. If you need to make a change that includes a refund and cannot do so, contact the event organizer for assistance
You cannot fully cancel your order in the Account Center. To cancel, please reach out to the event organizer directly
Add a New Registrant to Your Order
Login to your Registrant Account Center
Select Registrations from the top menu bar
Click the eye icon next to the order you'd like to view
Click Add Registrant
Enter the details for this new registrant
If there is a charge for the new registrant, select to charge the card on file, or charge a different card
Click Save
Resend Your Confirmation Email
Login to your Registrant Account Center
Select Registrations from the top menu bar
Click the eye icon next to the order you'd like to view
Click Resend Email to resend your confirmation email
Transfer Your Registrations
Login to your Registrant Account Center
Select Registrations from the top menu bar
Click the eye icon next to the order you'd like to view
Click Transfer in the Order Information section
Select the registration(s) you want to transfer
Add the recipient's name and email address
Confirm that would like to transfer your registration(s)
Click Transfer
Pro Tip: If you don’t see the option to transfer your order, the event organizer has likely not enabled transferring registrations. This option is only available if the event organizer has set up this option.
Once the recipient receives and completes the transfer, you will be refunded for the registrations minus any transfer fees. Click here to learn more about registration transfers.
View Ambassador Program Details
Pro Tip: The Ambassador Program tab only appears if you’ve previously enrolled as an ambassador with this event organizer. If you haven’t signed up yet, this tab won’t be visible.
Login to your Registrant Account Center
Select Ambassador Program from the top menu bar
View the events where you're enrolled as an Ambassador Program partner
Under Ambassador Program Details, you can review the program information
Click View Personal Link to access your unique link that gives friends and family a discount, and earns you credit
View or Edit Memberships
Pro Tip: The Memberships tab only appears if you’ve previously enrolled as a member with this event organizer. If you haven’t purchased a membership yet, this tab won’t be visible.
Login to your Registrant Account Center
Select Memberships from the top menu bar
View or edit your Memberships
Click Setup Auto-Renew if you are not enrolled in auto-renewing your membership and want to renew your membership
Click Turn Off Auto Renew if you want to turn off auto-renew for your membership
Click Change my Billing Card to update your billing information. This option is only available if you are auto-renewing your membership
FAQs
Why can't I see my order in the Account Center?
Why can't I see my order in the Account Center?
If you don’t see your order information in the Account Center, it’s likely because you’re not the billing contact for that order. In RedPodium, only the billing email can access and manage order details. If you’re an registrant but not the person who made the purchase, we recommend contacting the individual who paid for the order and asking them to log in to the Account Center on your behalf.
How do I manage my stored registrant data?
How do I manage my stored registrant data?
You can manage your stored registrant data by going to the Personal Information tab, and selecting Manage My Stored Details. After selecting this tab, you can manage your information
Click Download in the Personal Information section to download all of the personal information you've submitted on any page for this event organizer
Click Download in the Uploaded Files section to download any file you have uploaded on any page for this event organizer
Click Forget Me to delete all of your information.
Warning: Forgetting your data permanently erases all of your personal information and cannot be undone. Once deleted, several actions will no longer be possible:
You will not be able to check in to any upcoming events
You will not receive automatic refunds for your orders
You will not be able to receive refunds from event organizers
All future memberships, deposits, and other subscriptions will be deactivated
You will not be able to receive or request year end statements for tax deductions
Your personal data will be completely erased, and event organizers will no longer have any record of you
If you contact an event organizer with questions about your past orders, they will have no record of your information and will be unable to assist
Can I update my personal details? I didn't originally opt in to receive SMS messages from the event organizer, but I now want to opt in.
Can I update my personal details? I didn't originally opt in to receive SMS messages from the event organizer, but I now want to opt in.
Yes, you can update your personal details from the Personal Information tab. On this page, edit your information, and click Save to save your data.
