Global coupons are a powerful way to offer special pricing, encourage registration purchases, and reward specific groups across all your RedPodium pages.

In RedPodium, global coupons can be used on every registration page in your account. You can also set usage limits and expiration dates for your global coupons.

Pro Tip: There are multiple types of coupons you can set up in RedPodium.

Coupons set up in the Page Builder apply to the specific RedPodium page where you create the coupon.
Global Coupons are valid across all RedPodium pages in your account, allowing registrants to use them on any event page you've set up

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Create a Global Coupon

In RedPodium, you can create coupons that apply to every RedPodium page on your account. If you want to create a coupon that only applies to a specific page, you can also create standard coupons.

From the top menu bar, hover over the Reports tab
Select Global Coupons from the dropdown
Select Add Coupon in the top right corner

Note: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.

Customize your coupon
- Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
- Code: Type the coupon code that registrants will enter at checkout. For example: membersrule123
- Discount: Set the discount and currency for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
- Usage Limit: Enter the number of times the coupon can be used if desired. If you don't add a usage limit, the coupon can be used an unlimited number of times

Pro Tip: In RedPodium, the usage limits limits the number total of registrants who can use a specific coupon code across all orders. For example, if you set the usage limit to 1, the coupon can only be applied to one registrant total across all orders.

It’s important to note that coupon codes are applied per registrant, not per order. Because of this, if you have enabled Group Registration and a buyer registers multiple people in a single transaction, the coupon can be used for each registrant on the order. RedPodium does not allow you to restrict how many times a buyer can apply a coupon code within a single order. Usage limits only limit how many times a specific coupon can be used overall.

If you are using our Group Registration feature, keep in mind that coupon values do not carry over between registrants. For example, if someone registers two people for a $100 registration and applies a $150 coupon to one of the registrants, they will receive only a $100 discount. One registrant will be discounted to $0, and the second registrant will still be charged the full $100.

Note: If a buyer tries to apply a coupon code to more registrants than the usage limit allows, they won’t be able to complete the order. An error will appear until they remove the code from enough registrants to bring the total back within the limit.

Additional Settings (optional)
- Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
Click the Save icon to save your coupon

Manage Your Global Coupons

You can view and manage your global coupons at any point. Here is how to manage global coupons in RedPodium.

From the top menu bar, hover over the Reports tab
Select Global Coupons from the dropdown
Find your Global Coupon

Pro Tip: You can locate a global coupon by searching its description or code. You can also filter your global coupons to show only active or expired coupons.

Manage your Coupon as desired
- Click the pencil icon to edit the global coupon
- Click the trash can icon to delete the global coupon
- Click Download Coupons to download a list of all your global coupons

Note: Once a global coupon has been redeemed, you can no longer delete the coupon from RedPodium.

If a global coupon has already been used and you want to prevent it from being used again, we recommend setting this coupon's expiration date to a past date.

Registrant Experience

When a registrant goes to your registration page, they can enter their coupon in the Coupon Code field. If their coupon is invalid, it will show them an Invalid Code message.

If their code is valid, the coupon will automatically be applied to their registration.

FAQs

Are coupons case-sensitive?

Coupon codes are not case sensitive. If you enter a code using uppercase letters, the system will automatically convert them to lowercase.

Can I track who uses my coupons?

Yes, you can use Reports to track who uses your coupons. If you would like to see a summary of how many times a coupon has been used, we recommend using a Coupons Report. If you would like to see the specific registrants who have used your coupon, we recommend using a Registrant Data Report.

Why isn’t my coupon applying to a registration, or why isn't my coupon discounting the correct amount?

There are several reasons why your coupon may not be applying as expected. Below are some common causes to help troubleshoot your coupon:

You haven't added any registration options or other paid options to your order: If you see an error that your coupon does not apply, it may be because no registration options or other paid items have been added to your order. RedPodium requires at least one registration option or other financial option to be selected before a discount can be applied. Be sure to add at least one registration option or paid item to your order before entering your coupon code.
The coupon isn't saved correctly: If you see an "Invalid Code" error, the coupon may not have been properly saved. After creating a coupon, you must click the save icon to activate it. If you are seeing an invalid code error, we recommend going to the Coupons field and confirming that your coupon is saved correctly in RedPodium
The coupon code field is positioned above the fields you want to discount: RedPodium only applies discounts to financial fields that appear above the coupon code field on your page. If a financial field is positioned below the coupon field, it won't be affected by the discount. To fix this, we recommend moving your coupon code field below any fields you want to target with a discount
The coupon has reached its usage limit: If your coupon code has a maximum number of uses, the coupon will no longer be valid once that limit is reached. If you want to allow a registrant to use a coupon after the usage limit has been reached, we recommend increasing the usage limit. Note: In RedPodium, the usage limit determines how many total registrants can use a specific coupon code across all orders
The registrant applied the coupon to multiple registrants and exceeded the usage limit: When using Group Registration, coupon usage limits apply to individual registrants, not to orders. If a coupon is applied to more registrants than the allowed usage limit, the order cannot be submitted and the registrant will see the error message "Oops... could not redeem coupon code." For example, if the usage limit is set to 1, the coupon can only be applied to one registrant. In this example, registrants would see an error if they tried to apply the coupon to two or more registrants in the same order. To resolve this error, we recommend either increasing the coupon's usage limit to cover all registrants in the order, or removing the coupon from some individuals in the group

Why can't my registrant submit an order with a coupon code? They see the error "Oops... could not redeem coupon code."

A common reason a registrant cannot submit an order after using a coupon code is that they used a coupon code for multiple registrants and exceeded that coupon's usage limit.

On RedPodium, usage limits control how many total registrants can use a specific coupon code across all orders. For example, if the limit is set to 1, only one registrant can use that coupon. If a registrant tries to apply a coupon to more registrants than the coupon's usage limit, they will see this error and won't be able to check out.

To resolve this, we recommend either increasing the usage limit to accommodate all registrants in the order, or ask the registrant to remove the coupon code from some of their individuals in their group.

If I make a global coupon, can I later revert it back to a traditional coupon?

No. Once a coupon has been turned into a global coupon, you cannot revert the coupon back into a traditional coupon.

If you do not want a specific coupon to be valid across all pages in your account, we recommend setting the expiration date to past date so registrants can no longer use this coupon moving forward.

Where can a customer use a global coupon?

On RedPodium, global coupons can be successfully used on every RedPodium page on your account. Registrants apply global coupons in the Coupon Code field on your page.

Why do I need to select a currency for a global coupon?

Global Coupons can only be used on pages that process in the same currency. For example, a global coupon created in USD is only valid for RedPodium pages processing in USD. If you have pages in different currencies, we recommend creating separate coupons for each currency you'd like to support.

What time zone is used for a global coupon's expiration date and time?

The expiration time is based on the time zone set in your account’s Organizational Details. You can view or update this time zone in your account settings.

From the Pages screen, hover over the Gear icon
Select Organization Details
Click Edit Settings
In the Time Zone field, update the time zone as desired
Click Save

Why am I seeing an error when I try to create a coupon or global coupon? I am seeing the error "Coupon code is a global product coupon and cannot be assigned to a form" or "Code already exists on page XXXXXX."

A common reason for this error is that the coupon code you're trying to use has already been assigned to a global coupon or this coupon already in use on another page.

In RedPodium, every coupon code that is valid on a single page must be unique. Here is what this means:

If a code is being used for a global coupon, this code cannot be reused as a standard coupon
If a coupon code is already in use for a standard coupon, this code cannot be used for a global coupon

If you experience this error, we recommend changing your coupon code to something unique to save your coupon.

Can a registrant use my RedPodium global coupon on a TicketSpice or RedPodium page?

Global coupons are managed separately in RedPodium, TicketSpice, and RegFox. This means that a global coupon created in RedPodium will only apply to your RedPodium pages. This coupon won't carry over to TicketSpice or RegFox.

If you would like the same coupon to apply to your TicketSpice or RegFox pages, we recommend going to your TicketSpice or RegFox account, and creating the same global coupon in your TicketSpice and/or RegFox account.

What User Permissions do I need to be able to view, create, and manage global coupons?

To view global coupons, a user must have Reports & Exports permissions on at least one page on the account. Any account owner, admin, and user with Reports & Exports permissions on at least one page can view global coupons on the account.

To create and manage global coupons, a user must have global Reports & Exports permission. Any account owner, admin, and user with global Reports & Exports permissions can create and manage global coupons on the account.

How do I add a coupon code field to a registration page so registrants can use a global coupon?

Click here to learn how to add a coupon code field to one of your registration pages.

Create and Manage Global Coupons