Vouchers allow registrants to purchase credit that another registrant can apply toward their registration. Each voucher can be redeemed only once.

This article explains how to add a voucher field, allow registrants to purchase a voucher without registering, and find and view vouchers.

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Create a Voucher

From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Voucher field

Customize the Label if desired
Toggle the Required field to Yes or No
Add a Description. This will appear above the voucher field

Add Instructions that will be given to the person receiving the voucher
Add an Expiration for the voucher
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Allow Registrants to Only Purchase a Voucher

From the Pages screen, click the pencil icon next to the page you want to edit
Scroll to your registration options field
Hover over the field, and click the pencil icon
Scroll to the bottom of the field, and click Add Choice

Add the name Purchase a Voucher (or any other name you prefer)
Add a Description, if desired
Set the Price to $0
Click Done

Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
On the left-hand side, select the voucher registration option
Select Is Selected from the dropdown

On the right-hand side, find and select Hide
Choose the Field(s) or Function(s) that you want to hide when someone purchases a voucher

Click the + button to add another action
Find and select Require Field
Choose the Voucher field from the dropdown
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Find and View a Voucher

From the Pages screen, click the pencil icon next to the page where the voucher was purchased
Select Coupons from the top menu
Search for the voucher using the voucher code or the purchaser’s email address

Registrant Experience

Buyers can purchase one or more vouchers. For each voucher, they’ll enter the desired amount and the recipient’s email address
The total value of the voucher(s) will be added to the registration total

Note: By default, a voucher purchased on a registration page can only be redeemed on that same page. To make it valid across all pages, you must manually convert it to a global voucher.

After submitting the order, the buyer will receive a confirmation email showing their voucher code and the email used to purchase the voucher

The voucher recipient will receive an email containing their voucher code and a link to register for the event
During registration, the recipient can enter the voucher code in the Coupon Code field to apply it to their order

FAQs

Can a voucher be applied to any registration option?

Yes. By default, a voucher can be applied toward any registration option.

Note: By default, a voucher can only be applied to one registration. Any unused balance cannot be automatically carried over to another registrant, so we recommend redeeming the full voucher amount at once.

Are vouchers the same as gift cards?

No. A voucher can only be applied to a single registration. Any remaining balance after the order is completed will not carry over and cannot be used on a future registrant.

What happens if I refund a purchase made with a voucher?

You can issue a full or partial refund to the person who purchased the voucher. This does not automatically affect the order of the registrant who redeemed it. If you want to cancel both orders, cancel them separately.

Can a voucher be used on any page?

By default, a voucher can only be redeemed on the page where it was originally purchased. However, you can manually edit a voucher to make it a global voucher if needed.

What if the voucher recipient doesn't receive the email (or accidentally deletes it)?

The voucher is still valid even if the email wasn't received. You can look up the voucher code from the original order, or find a record of all vouchers sold in your Coupons section.

What happens if the recipient doesn’t use the voucher’s full value?

Vouchers are single-use codes and do not track remaining balances, so they work best when applied to an order that uses the full value.

To let a registrant use the remaining value on a second order, manually update the coupon’s value to the remaining balance and increase its usage limit to 2. For example, if the registrant uses $70 of a $100 voucher, change the coupon’s value to $30 before allowing a second use. Otherwise, the registrant could receive the full $100 discount again.

Can I resend a voucher email?

There's currently no way to resend the original voucher email. Instead, copy the voucher code and send it to the registrant directly.

What’s the difference between a page voucher and a global voucher?

A page voucher is created when someone purchases a voucher from a live registration page. By default, the voucher can only be used on that specific page.

A global voucher is created when you cancel a registration and issue the refund as a coupon code, or when you manually convert a page voucher into a global coupon. These can be used across your all registration pages in your account.

Create and Sell Vouchers