RedPodium

Issue Refunds If An Event is Cancelled | Mass Cancellation

Give a registrant a refund for your event without canceling the registration or changing the status of their registration

Issue A Full or Partial Refund Without Changing the Registration Status

Allow registrants to transfer their registration to another registrant

Registration transfers between registrants

Manually enter registrations from inside your account. Enter the registrant's information, or use past information stored in the CRM

Manually enter registrations

Review a list of all the possible statuses your registrations and transactions could receive and why

Registration and transaction statuses explained

If a registrant paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete or void it

Complete or void an offline cash or check payment

Cancel and order and issue full or partial refunds, offer a credit, or choose not to refund based on your event policy

Cancel an Order and Give a Full or Partial Refund if Needed

Add or remove registrants, merchandise or edit other details. Choose whether to upcharge, refund or waive the price changes

Edit a registration

If someone registered but forgot to add their friend or coworker, they can either start a new registration or you can add to an existing one

Add a registrant to an existing registration

Find out why your registrant's registration didn't complete successfully

Look Up Why Your Customer's Transaction Was Declined, Abandoned, Pending, or Received a Gateway Error

Katie Runyan

Ashley

Maddy

Managing Orders

Launch Guide

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.