Enabling the Registrant Account Center empowers your registrants to view and edit registrations and even transfer their registration to another interested registrant. They can resend and print their confirmation as well. Set date and time restrictions and even limit these actions to certain fields.
Empowering registrants like this is a major time saver for both you and them!
Jump to...
Enable Registrant Account Center
From the Pages screen, click the pencil icon on the page you'd like to enable Registrant Account Center for
Hover your mouse over Settings in the top navigation bar
Select Registrant Permissions fro the dropdown
Toggle the Allow Registrants to Create an Account to Yes
Update button and message text
Your registrants will have a few places where they can create their Registrant Account Center login. They can click a button on the the confirmation page, the confirmation email or at the top of your live page. The buttons and the associated message that appear on the Confirmation Page and Confirmation email can be enabled or disabled and edited. Here is how:
After you've clicked Settings -> Registrant Permissions and enabled the Registrant Account Center, you can scroll down to check the box to enable the buttons on the receipt (confirmation) page and confirmation email
Once you enable them, you can customize the message as well as the button text
Allow registrants to edit their registrations
Once you've enabled the Registrant Account Center, you can toggle the Allow Registrants to Edit their Tickets to Yes
Here you can set time restrictions on whether you'd like a start and end date for when registrants can edit their orders. For example, maybe you are placing merchandise orders ahead of time and want to cutoff any edits 10 days out from your event
You also can enable the ability for registrants to make edits that result in a partial refund. To do so, toggle the Allow changes and downgrades that may issue partial refunds. Note: Registrants cannot cancel to Yes
NOTE: Enabling the ability for registrants to make edits that result in partial refunds will not give them the ability to cancel their entire order. Just do things such as decrease how many registrants they have or remove merchandise items, etc.
If you have a multi-date event, you will see an option to Allow ticket holders to make changes to their orders the day of their event. If you wish to allow this, toggle the setting to Yes.
NOTE: By default, our system prevents registrants from making edits to their order after 11:59pm the night before your event, or the night before their ticket date. Enabling the ability to make edits the day of will override this default setting.
Enable change fee for edits
If you wish to charge a fee to any registrants who makes a change to their order, you can enable it by toggling the Enable Change Fee for Edits to Yes
Enabling Change Fees allows the system to charge the registrant a fixed dollar amount when they make changes to their order. You also can apply the fee only when certain fields are modified.
If you'd like to enable the change fee when a ticket is changed to a different ticket level, you can enable Apply change fee when modifying tickets.
NOTE: The Change Fee will not apply when adding additional tickets to an order. Only when removing tickets or making other changes such as adding or removing merchandise, changing a session, etc.
Allow registrants to transfer their registration
Registration transfers allow your registrants to transfer their registration to another interested registrant. Maybe they no longer can go and you have a no refund policy, they can recoup their funds by transferring their registration to someone else who is interested in going in their place.
Toggle Allow registrant to transfer their tickets to Yes
If you have a specific date range you'd like to allow them to transfer their tickets, you can set that here
You also can charge a transfer fee. This can be a percentage of the total or a fixed dollar amount
Once the transfer is complete, the original ticket buyer will be refunded minus the change fee
The original tickets will be canceled and the new ticket buyer will receive new tickets
Website button builder
The Website Button Builder allows you to create a button to include on your website that registrants can click to login to their account.
Select whether you'd like to have the button open the link in a new window or open in a pop-up over your website
Customize the text on the button
Customize the button text color and button background color
Copy the code provided and add it to your website for easy access for your registrants
FAQs
Q: Is the Registrant Account Center able to be used with a Reserved Seating event?
A: At this time, the Registrant Account Center is not able to be used with Reserved Seating pages