This introduction to page creation will help you get the ball rolling on your event page setup.
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Create a New Page
From the Pages screen, click Create Page in the top right corner
Filter by your event type or page type, if desired
Find the page template you would like, and click Get Started
Add the name of your new registration page
Add your event's start date and time
Select the currency of your page
Select the estimated number of registrants for your event
Click Create Page
Customize the page as needed
The Header Section
The header is the top area of your page. It is defined as anything above the registration section. You can find the end of the header area by finding the dotted line right above the registration section.
The header area displays elements such as links, graphics, videos, text fields, etc. There are no input fields available in the header area.
Add a field to the header
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to find the faintly dotted line, just above the registration section
Hover your mouse over that line and click the green + icon
Select the field you would like to add to the header
Edit, Move, or Delete a Field in the Header
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the Header
Edit a Field: Hover over the field you would like to edit, and click the pencil icon
Move a Field: Hover your mouse over the field you would like to move. Click the field, and then drag and drop the field to the new desired location
Delete a Field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the header ot the body of your page. You'll notice sections are separated by a faint dotted line.
If you would like to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
The Registration Section
The registration section is where your registrants can enter their registration information. You can also use this section to allow registrants to purchase merchandise, add their desired sessions, showcase images of your event, and more!
Add, Copy, Edit, Move, and Delete a Field
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the section under the Header
Add a Field: Hover over a field, and click the green + icon. Select the field you want to add to the page
Edit a Field: Hover over the field you would like to edit, and click the pencil icon
Copy a Field: Hover over the field you would like to copy, and click the copy icon
Delete a field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Move a Field: Hover your mouse over the field you would like to move. Click the field, and then drag and drop the field to the new desired location
Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the header ot the body of your page. You'll notice sections are separated by a faint dotted line.
If you would like to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
Warning: If you have already captured information through a specific field, we strongly discourage users from deleting that field. Deleting a field with data will erase all data already captured through this field. Instead, we recommend hiding the field so your registrant data is retained. Click here if you would like to learn how to hide a field in RedPodium.
The Billing Section
The billing section is towards the bottom of your page below the registration area. Fields in the billing section can be edited, but cannot be rearranged. For example, users can enable or disable international addresses, edit the available payment methods, or edit the field labels.
Edit a Field from the Billing Section
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the billing section, and hover over the field you want to edit
Click the pencil icon
Click Done once you have made your edits
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
The Footer
At the very bottom of your page, below the Billing Information section, is the Footer. You can add display and html fields to this section.
Add a field to the Footer
Scroll to find the faintly dotted line at the bottom of the event page
Hover your mouse over that line and click the green + icon
Select the field you would like to add to the footer
Edit, Move, or Delete a Field in the Footer
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the Footer
Edit a Field: Hover over the field you would like to edit, and click the pencil icon
Move a Field: Hover your mouse over the field you would like to move. Click the field, and then drag and drop the field to the new desired location
Delete a Field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the header ot the body of your page. You'll notice sections are separated by a faint dotted line.
If you would like to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
FAQs
Can I edit my page after it has been published?
Can I edit my page after it has been published?
Yes, you can edit your page after it has been published. Just be mindful of editing any fields that have already captured data. If you are needing to delete a field that has already captured data, we strongly recommend using an action to hide a field, as this will retain all of your previous registrant data. Click here if you would like to learn how to hide a field in RedPodium using actions.
Can I add multiple fields to my RedPodium page at once?
Can I add multiple fields to my RedPodium page at once?
It is possible to add multiple fields to you page at once in the Registration section of the page. Here is how to add multiple fields to RedPodium at one time.
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the Registration section
Hover over a field, and click the green + icon
Click the Select Multiple Elements button
Select any fields you would like to add
Click Add Elements
Can I add a field to the billing section of my page?
Can I add a field to the billing section of my page?
Right now, you cannot add fields to the billing section. We recommend adding fields to the header, registration section, or footer instead.
Can I make the phone number field in the billing section optional?
Can I make the phone number field in the billing section optional?
No, at this time the phone number field in the billing section can only be set to required or disabled. The phone number field within the billing section cannot be made optional.
If you'd like to collect phone numbers on an optional basis, we recommend adding a phone number field to another area of the page. Phone number fields added in the registration section can be configured as optional.
Why do I see the error "Form Save Error- Form fields have exceeded the maximum size: 140000. Please contact support"?
Why do I see the error "Form Save Error- Form fields have exceeded the maximum size: 140000. Please contact support"?
This error means your RedPodium page contains more text than the maximum amount allowed. Each RedPodium page has a limit of 140,000 characters. The character limit includes all text associated with your page, not just the content visible on your event page. This includes text in areas such as:
Any fields added to the registration page
Coupons
Actions
Confirmation page
Confirmation and winback emails
Social & SEO settings
Google Event Discovery
To resolve this error, reduce the amount of text on your page by removing or shortening content in one or more of these areas. Once the total number of characters is below the 140,000-character limit, you'll be able to save your page successfully.
If you're unsure which section is contributing the most to the limit, our Support team can help you identify areas to optimize.
Why is my registrant seeing the error “Transaction does not meet the minimum requirements” when trying to register?
Why is my registrant seeing the error “Transaction does not meet the minimum requirements” when trying to register?
One common reason a registrant sees this error is that the order total is small (typically $2 or less). The order total must be greater than the combined RedPodium and credit card processing fees. If you see this error, we recommend pricing paid options at $3 or more to help prevent this error.
If your paid options are already priced at $3 or more and you still see this error, please reach out to our team for assistance.
Why can't I see the Publish button?
Why can't I see the Publish button?
If you do not see the publish button after saving your changes, your user permissions may not allow you to publish pages. If you click Save Now and don’t see the green Publish button in the top right corner of your page, contact an admin on your account and ask them to publish the page for you.
What is the Accounting Reference field?
What is the Accounting Reference field?
The Accounting Reference field adds a code to every registration placed through your page, helping your accounting team match transactions to the correct account. This code appears as a prefix in the Order Number column in your reports.
RedPodium automatically creates a unique accounting reference for each page. You can view and customize it at any time.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over the Settings tab in the top menu bar
Select Basic Setup from the dropdown
In the Accounting Reference field, view or edit your accounting reference
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
