You can accept cash, check, or other offline payments with a RedPodium page. This article will cover:
- Setting up your page to accept offline payments
- Hiding the convenience fee when offline payment option is selected (optional)
- Managing offline payments in reporting
Note: If you're using WePay, a credit card is required to publish this feature. The card will be invoiced $0.99 per registrant for completed offline payments. It will not be invoiced for free registrations. If you do not wish to have a card on file, simply disable the offline payment option.
Edit the Payment Method field by selecting the pencil icon.
Toggle Allow Offline Payment on.
Optional: You can customize the label and instructions for offline payments.
The instructions will display when the registrant makes their selection and on the confirmation page and email.
Convenience Fee (Optional)
If you'd like to hide the convenience fee when offline payments are selected, you can set up this action:
When the offline payment option is selected, it puts the order in a pending state until payment is received.
Note: Pending offline registrations do not count towards your numbers or display in your reporting until completed. They also can't be checked in onsite when pending.
The registration & transaction status will say Pending Offline Payment.
When you have received the payment, you can complete the transaction to notify the system.
When you select Complete, you'll have the option to add a reference number, a custom message (for the confirmation email), and/or an admin note.
Once done, the registrant will receive a completed status and a confirmation with a scannable QR code.
When is the $0.99 fee applied for Offline Payments?
We charge $0.99 when the original sign up takes place (ie when order status is Pending Offline Payment).
Can I make a partial refund?
Not with offline payments. Only payments made online can be given partial refunds.