To complete an offline payment, select Transactions from your Reporting dropdown.

Pro Tip: Filter by status to find the pending payments quickly. 

Select Details on the order. 

Select Complete. 

Option One: Complete the payment. 

You can add a reference, a custom confirmation message and/or admin notes. All are optional.

Once submitted, the registrant will receive a confirmation with their completed registration and scan in code. 

Option Two: Void the payment. 

Pending payments won't count toward your numbers or financials. However, if the registrant cancels and doesn't plan to send in payment, you can void it to update the status. 

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