As you filter through your registrations, you will see the following status options. 

Note: No registration, no matter the status, can be deleted out of the reporting center. However, you can filter them so they won't pull into your numbers / exports

Completed

The registration was successful. All is good. Yay! 

Pending Offline Payment

The registration was successful but cash or check payment is still owed. Once you've received payment, you can change this status to completed.

Pending Final Payment

The registration was successful and the deposit was received; however, they registrant still has a final payment scheduled for the future. 

Note: The final payment could be online/offline. 

Waitlist 

The registration was successful in taking registrant information for the waitlist. The registrant has not been charged, their information is being held until they are accepted for the event.

Pending

If a registration is pending, it means the card failed to run. The registration was submitted but not completed due to a transactional error. A registration will stay pending for up to 72 hours. 

Note: To find the cause of the transactional error, check the transactional status.

Pending Transfer

This means a registrant has started the process to transfer their registration to another registrant. This is done through their registrant account when the transfer option is enabled. This status means it hasn't been completed yet. 

Transferred 

When the transfer option is completed, the original registration will switch from a completed status to a transferred status. 

Abandoned

This status will show if a registration has been pending for more than 72 hours. This means the transaction failed to complete and it is now abandoned. An abandoned registration will not pull into your reports. 

Note: This scenario is rare, but if you see this status, confirm the transaction has failed in your gateway account. If so, have the registrant try again. 

Cancelled

This means you have cancelled the registration / order. You can cancel and issue a refund or cancel without issuing a refund (depending on your event's policy). 

Did this answer your question?