If you are interested in accepting payment methods other than credit and debit cards, you can enable Offline Payments. This allows you to provide alternative options such as cash, check, etc in addition to instructions on how your registrants can pay.
The registrant will not receive their final confirmation with their active QR code until final payment has been received and marked as Complete in the system. Upon marking a payment as Complete, an updated confirmation email will be sent that will include their active QR code.
To learn how to mark offline donations as Completed, click here.
Note: If you're using Webconnex Payments, a credit card is required to publish this feature. The card will be invoiced $0.99 + 1% (up to $4.99) per registrant for completed offline payments. It will not be invoiced for free registrations. If you do not wish to have a card on file, simply disable the offline payment option.
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Enable Offline Payments
From the Pages screen, click the pencil icon on the page for which you'd like to enable Offline Payments
Scroll down to the Billing Information section, and click the Pencil icon on the Payment Method field
Toggle Allow Offline Payment to On
Update the Offline Label to match your Offline Options (such as "Cash or Check Payment")
Add any payment instructions (such as where to mail cash or check to, who to make the check out to, deadlines, etc.)
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Registrant Experience
When a registrant arrives at the billing section of your live page, they will see the offline payment option as well as the offline instructions you provide.
On the Confirmation Page and Email, registrants will see the notice: "Important: Your registration is pending until your payment has been received in full. When it has been received, you'll receive a new email confirmation. Please see instructions below to send in your payment."
The payment instructions will also be displayed on the confirmation page and confirmation email.
Note: If someone selects to add Purchase Protection to their registration, it will disable the Offline Payment payment option
Hide the Convenience Fee
If you would like to hide the convenience fee when registrants choose an Offline Payment option, you can set up an action to do so. Here is how to set up this action:
From the Pages screen, click the pencil icon on the page you'd like to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
On the left-hand side, click the Offline Payment option
Choose Is Selected
On the right-hand side, select Hide
Choose the fee that you would like to hide
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
How do I complete an offline cash or check payment so the QR code can be generated and final confirmation email be sent?
To learn how to complete an offline payment, click here.
When is the RedPodium fee applied for an offline payment?
The RedPodium fee is applied for Offline Payments when the original registration takes place and the status is set as Pending Offline Payment.
How can I add an offline payment on a Peer to Peer fundraising page?
To learn how to add an offline payment on a peer to peer fundraising campaign, we recommend using manually entering the donation on the back-end. This article walks through how to do this.