Coupons are a powerful way to offer special pricing, drive registrations, and reward specific groups of people. Whether you want to provide a discount or offer a free registration, coupons give you the flexibility to do it.
In RedPodium, you can create coupons that apply to a single page or use global coupons that work across every page in your account. You can also set usage limits, expiration dates, and target specific fields to control exactly which fields are discounted.
Pro Tip: There are multiple types of coupons you can set up in RedPodium.
Coupons set up in the Page Builder apply to the specific RedPodium page where you create the coupon.
Global Coupons are valid across all RedPodium pages in your account, allowing registrants to use them on any event page you've set up
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Add a Coupon Code Field to Your RedPodium Page
Most standard RedPodium templates include a Coupon Code field by default. But if your page doesn’t have one yet, here’s how to add and customize it!
Pro Tip: RedPodium only applies discounts to fields that appear above the coupon code field on your page. If a financial field is placed below the coupon field, it won't be affected by the discount.
We recommend placing your coupon code field below any fields you want to target with a discount.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Coupon Code field
Toggle the Required field to Yes or No
Click Advanced Settings if you would like to further customize the field
Coupon Code Placeholder: add placeholder text that appears before registrants enter their coupon code
"Apply" Button Text: customize the button text that appears to the right of the coupon code field
Invalid Code Notice: customize the text that appears to the right of the coupon code field when a registrant enters an invalid coupon code
Custom Validation: add an additional set of validation rules to your coupon code field. When this field is toggled to Yes, RedPodium will require the registrant to meet these custom criteria and enter a valid coupon created in the Coupons tab
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Create a Coupon That Applies to One RedPodium Page
In RedPodium, you can create page-specific coupons that apply to just one RedPodium page. When creating coupons, you can create coupon codes individually, or import a series of coupons that have the same discount and settings. Learn how to do both options below.
If you want a coupon that works across all your pages, you can create a global coupon.
Create a Coupon Individually
Create a Coupon Individually
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Click Create a New Coupon, or click New Coupon in the upper-right corner if you already have coupons on the page
Note: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.
Customize your coupon
Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
Code: Type the coupon code that registrants will enter at checkout. For example: membersrule123
Discount: Set the discount for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
Usage Limit: Enter the number of times the coupon can be used. If this field remains blank, it can be used an unlimited number of times
Click the Save icon to save your coupon
Pro Tip: In RedPodium, the usage limits limits the number total of registrants who can use a specific coupon code across all orders. For example, if you set the usage limit to 1, the coupon can only be applied to one registrant total across all orders.
It’s important to note that coupon codes are applied per registrant, not per order. Because of this, if you have enabled Group Registration and a buyer registers multiple people in a single transaction, the coupon can be used for each registrant on the order. RedPodium does not allow you to restrict how many times a buyer can apply a coupon code within a single order. Usage limits only limit how many times a specific coupon can be used overall.
If you are using our Group Registration feature, keep in mind that coupon values do not carry over between registrants. For example, if someone registers two people for a $100 registration and applies a $150 coupon to one of the registrants, they will receive only a $100 discount. One registrant will be discounted to $0, and the second registrant will still be charged the full $100.
Note: If a buyer tries to apply a coupon code to more registrants than the usage limit allows, they won’t be able to complete the order. An error will appear until they remove the code from enough registrants to bring the total back within the limit.
Click the Gear icon if you would like to include additional options for your coupon
Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
Move To Global: This button will turn your coupon code into a Global Coupon. Global Coupons can be used on every published page on your RedPodium account. NOTE: Turning a coupon into a global coupon is permanent and cannot be undone, so make sure you want to proceed before clicking and saving this action
Apply Discount to Only These Fields: This field allows you to restrict the coupon discount to to specific field(s). You can choose one more fields to receive the discount. NOTE: this option will only appear after you add a discount to your coupon
Click the Save icon to save your coupon
Import a Series or List of Coupons
Import a Series or List of Coupons
You can quickly import a series or list of coupons into RedPodium that share the same discount amount, usage limits, and other settings.
Note: You can use a service like Voucherify to create a batch of unique codes.
Pro Tip: You can import up to 1500 unique codes with the Import a Series feature.
To add more than 1500 coupon codes, we recommend creating a new coupon code, and importing the rest of the codes in a separate series of coupons.
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Click Create a New Coupon, or click New Coupon in the upper-right corner if you already have coupons on the page
Note: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.
Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
Select the Import a Series checkbox (this will open up the Code field to have a large input box)
Add one coupon code per line. Each coupon code will have the same discount, usage limit, and settings
Discount: Set the discount for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
Usage Limit: Enter the number of times the coupon can be used. If this field remains blank, it can be used an unlimited number of times
Pro Tip: In RedPodium, the usage limits limits the number total of registrants who can use a specific coupon code across all orders. For example, if you set the usage limit to 1, the coupon can only be applied to one registrant total across all orders.
It’s important to note that coupon codes are applied per registrant, not per order. Because of this, if you have enabled Group Registration and a buyer registers multiple people in a single transaction, the coupon can be used for each registrant on the order. RedPodium does not allow you to restrict how many times a buyer can apply a coupon code within a single order. Usage limits only limit how many times a specific coupon can be used overall.
If you are using our Group Registration feature, keep in mind that coupon values do not carry over between registrants. For example, if someone registers two people for a $100 registration and applies a $150 coupon to one of the registrants, they will receive only a $100 discount. One registrant will be discounted to $0, and the second registrant will still be charged the full $100.
Note: If a buyer tries to apply a coupon code to more registrants than the usage limit allows, they won’t be able to complete the order. An error will appear until they remove the code from enough registrants to bring the total back within the limit.
Click the Gear icon if you would like to include additional options for your coupon
Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
Move To Global: This button will turn your coupon code into a Global Coupon. Global Coupons can be used on every published page on your RedPodium account. NOTE: Turning a coupon into a global coupon is permanent and cannot be undone, so make sure you want to proceed before clicking and saving this action
Apply Discount to Only These Fields: This field allows you to restrict the coupon discount to to specific field(s). You can choose one more fields to receive the discount. NOTE: this option will only appear after you add a discount to your coupon
Click the Save icon to save your coupon
Create a Global Coupon
In RedPodium, you can create coupons that apply to every RedPodium page on your account. If you want to create a coupon that only applies to a specific page, you can also create standard coupons.
From the top menu bar, hover over the Reports tab
Select Global Coupons from the dropdown
Select Add Coupon in the top right corner
NOTE: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.
Customize your coupon
Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
Code: Type the coupon code that registrants will enter at checkout. For example: membersrule123
Discount: Set the discount and currency for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
Usage Limit: Enter the number of times the coupon can be used if desired. If you don't add a usage limit, the coupon can be used an unlimited number of times
Pro Tip: In RedPodium, the usage limits limits the number total of registrants who can use a specific coupon code across all orders. For example, if you set the usage limit to 1, the coupon can only be applied to one registrant total across all orders.
It’s important to note that coupon codes are applied per registrant, not per order. Because of this, if you have enabled Group Registration and a buyer registers multiple people in a single transaction, the coupon can be used for each registrant on the order. RedPodium does not allow you to restrict how many times a buyer can apply a coupon code within a single order. Usage limits only limit how many times a specific coupon can be used overall.
If you are using our Group Registration feature, keep in mind that coupon values do not carry over between registrants. For example, if someone registers two people for a $100 registration and applies a $150 coupon to one of the registrants, they will receive only a $100 discount. One registrant will be discounted to $0, and the second registrant will still be charged the full $100.
Note: If a buyer tries to apply a coupon code to more registrants than the usage limit allows, they won’t be able to complete the order. An error will appear until they remove the code from enough registrants to bring the total back within the limit.
Additional Settings (optional)
Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
Click the Save icon to save your coupon
Manage Your Coupons
You can view and manage your Coupons and Global Coupons at any point. Here is how to manage both types of coupons in RedPodium.
Manage Your Coupons
Manage Your Coupons
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Manage your Coupon as desired
Click the pencil icon to edit the coupon
Click the trash can icon to delete the coupon
Click Export Your Coupons to download a list of your coupons for this page
Note: Once a coupon has been redeemed, you can no longer delete the coupon from RedPodium.
If a coupon has already been used and you want to prevent it from being used again, we recommend setting this coupon's expiration date to a past date.
Manage Your Global Coupons
Manage Your Global Coupons
From the top menu bar, hover over the Reports tab
Select Global Coupons from the dropdown
Find your Global Coupon
Pro Tip: You can locate a global coupon by searching its description or code. You can also filter your global coupons to show only active or expired coupons.
Manage your Coupon as desired
Click the pencil icon to edit the global coupon
Click the trash can icon to delete the global coupon
Click Download Coupons to download a list of all your global coupons
Note: Once a global coupon has been redeemed, you can no longer delete the coupon from RedPodium.
If a global coupon has already been used and you want to prevent it from being used again, we recommend setting this coupon's expiration date to a past date.
Registrant Experience
When a registrant goes to your registration page, they can enter their coupon in the Coupon Code field. If their coupon is invalid, it will show them an Invalid Code message.
If their code is valid, the coupon will automatically be applied to their registration.
FAQs
Are coupons case-sensitive?
Are coupons case-sensitive?
Coupon codes are not case sensitive. If you enter a code using uppercase letters, the system will automatically convert them to lowercase.
Can I track who uses my coupons?
Can I track who uses my coupons?
Yes, you can use Reports to track who uses your coupons. If you would like to see a summary of how many times a coupon has been used, we recommend using a Coupons Report. If you would like to see the specific registrants who have used your coupon, we recommend using a Registrant Data Report.
Can I use the same coupon code for multiple events?
Can I use the same coupon code for multiple events?
You can convert any coupon into a global coupon, allowing it to be used across all your pages. Keep in mind that this change is permanent and cannot be reversed.
Can I use coupons to manually register someone for my event or transfer a registration to a different RedPodium event page?
Can I use coupons to manually register someone for my event or transfer a registration to a different RedPodium event page?
Yes! If you need to manually register someone at no cost, a coupon code is a simple solution. In this case, we recommend creating an 100% coupon to cover the entire cost of the registration, and then manually completing the registration on the registrant's behalf.
If you have turned on confirmation emails, the registrant will receive a confirmation email after you submit the order. This confirmation email will show that they received a discount, but will not show the actual coupon code used to register for the event.
My registrant is trying to submit an order with a coupon code, and are unable to register. They see the error "Oops... could not redeem coupon code." What is causing this error?
My registrant is trying to submit an order with a coupon code, and are unable to register. They see the error "Oops... could not redeem coupon code." What is causing this error?
This error can appear for several reasons, but a common reason is that the registrant used a coupon code for multiple registrants, and exceeded that coupon's usage limit.
On RedPodium, usage limits control how many total total registrants can use a specific coupon code across all orders. For example, if the limit is set to 1, only one registrant can use that coupon. If a registrant tries to apply a coupon to more registrants than the coupon's usage limit, they will see this error and won't be able to check out.
To resolve this, we recommend either increasing the usage limit to accommodate all registrants in the order, or ask the registrant to remove the coupon code from some of their individuals in their group.
If I make a global coupon, can I later revert it back to a traditional coupon?
If I make a global coupon, can I later revert it back to a traditional coupon?
No. Once a coupon has been turned into a global coupon, you cannot revert the coupon back into a traditional coupon.
If you do not want a specific coupon to be valid across all pages in your account, we recommend setting the expiration date to past date so registrants can no longer use this coupon moving forward.
Where can a customer use a global coupon?
Where can a customer use a global coupon?
On RedPodium, global coupons can be successfully used on every RedPodium page on your account. Registrants apply global coupons in the Coupon Code field on your page.
Why do I need to select a currency for a global coupon?
Why do I need to select a currency for a global coupon?
Global Coupons can only be used on pages that process in the same currency. For example, a global coupon created in USD is only valid for RedPodium pages processing in USD. If you have pages in different currencies, we recommend creating separate coupons for each currency you'd like to support.
What time zone is used for a global coupon's expiration date and time?
What time zone is used for a global coupon's expiration date and time?
The expiration time is based on the time zone set in your account’s Organizational Details. You can view or update this time zone in your account settings.
From the Pages screen, hover over the Gear icon
Select Organization Details
Click Edit Settings
In the Time Zone field, update the time zone as desired
Click Save
Why isn’t my coupon applying to the field, even though the code is correct?
Why isn’t my coupon applying to the field, even though the code is correct?
RedPodium only applies discounts to fields that appear above the coupon code field on your page. If a financial field is placed below the coupon field, it won't be affected by the discount.
We recommend placing your coupon code field below any fields you want to target with a discount.
When I am creating my coupon, why don't I see the option to apply a discount to only specific fields?
When I am creating my coupon, why don't I see the option to apply a discount to only specific fields?
The option to apply a discount to only specific fields will only appear after a discount is entered. If you do not see this option, we recommend adding a discount amount to your coupon, and then limiting the fields to which the coupon applies.
Why am I seeing an error when I try to create a coupon or global coupon? I am seeing the error "Coupon code is a global product coupon and cannot be assigned to a form" or "Code already exists on page XXXXXX."
Why am I seeing an error when I try to create a coupon or global coupon? I am seeing the error "Coupon code is a global product coupon and cannot be assigned to a form" or "Code already exists on page XXXXXX."
A common reason for this error is that the coupon code you're trying to use has already been assigned to a global coupon or this coupon already in use on another page.
In RedPodium, every coupon code that is valid on a single page must be unique. Here is what this means:
If a code is being used for a global coupon, this code cannot be reused as a standard coupon
If a coupon code is already in use for a standard coupon, this code cannot be used for a global coupon
If you experience this error, we recommend changing your coupon code to something unique to save your coupon.
Can a registrant use my RedPodium global coupon on a TicketSpice or RegFox page?
Can a registrant use my RedPodium global coupon on a TicketSpice or RegFox page?
Global coupons are managed separately in RedPodium, TicketSpice, and RegFox. This means that a global coupon created in RedPodium will only apply to your RedPodium pages. This coupon won't carry over to TicketSpice or RegFox.
If you would like the same coupon to apply to your TicketSpice or RegFox pages, we recommend going to your TicketSpice or RegFox account, and creating the same global coupon in your TicketSpice and/or RegFox account.